Initial Disclosure Document

Initial Disclosure Document

We are FleetEV Limited, a company registered in England no 13278694 whose registered office and trading address is at The Maltings, East Tyndall Street, Cardiff CF24 5EA

We are registered with the Information Commissioners Office for the processing of data under The Data Protection (Charges and Information) Regulations 2018. Our Data Protection registration number is ZB045679. You can check this information at www.ico.org.uk

We are a member of the British Vehicle Rental and Leasing Association and abide by their Code of Conduct. For further information visit www.bvrla.co.uk

We are a credit broker. We are not a funder or lender.

Our Services

We're a vehicle finance broker who is authorised and regulated by the Financial Conduct Authority. We're not a funder or a lender. We don't provide independent financial advice but offer the service of providing information about the various finance products which are available to you to fund your vehicle from our carefully selected panel of funders. We'll source the vehicle on your behalf which will be the subject of your finance agreement from our preferred selection of main dealers. We'll also advise you of ancillary products which may be of interest to you from our other suppliers, including insurance to protect any potential shortfall in the event that your vehicle is declared a total loss, cover for minor repairs, alloy wheel refurbishment and loss of keys, and for business users, various fleet management tools.

We only offer the following insurance products from a limited number of insurers and we will receive a commission from them:

• Combined GAP/RTI Insurance through AutoProtect MBI Limited
• SMART Insurance through AutoProtect MBI Limited
• Alloy Wheel Insurance through AutoProtect MBI Limited
• Key Protection Insurance through AutoProtect MBI Limited
• Lease/Contract Hire SMART Cover through AutoProtect MBI Limited
• Lease/Contract Hire GAP Insurance Rental Benefit through AutoProtect MBI Limited
• Motor Insurance through Lloyd Latchford Group Limited

General Data Protection Regulation

During the process of obtaining finance for your vehicle we will need to collect personal information from you and this will be passed on to one or more third party lenders to enable them to make a credit decision. We will also need to pass personal data to vehicle, insurance and maintenance suppliers following acceptance of finance and your order and within our company Group for reporting purposes. We will not disclose your personal details outside of this unless we have your express permission. For full details please see our Privacy Policy on our website

Commission

We're required by the Financial Conduct Authority to let you know about the existence of commission, which is our main source of income and enables us to run our business and provide our services to you. We have a panel of funders who will pay us a commission for introducing you to them if you decide to use our services. They allow us discretion, within set parameters to set the amount of the commission that we will receive, and this will have a direct impact on the amount that you pay. If you decide to purchase an ancillary product including insurance, we will receive commission from the product provider. We may also receive a commission from the dealer that we use to supply your vehicle. You may have the right to ask us the amount of commission that we will receive from your transaction. For further details please see the Commission Disclosure Policy on our website.

Charges for our services

We make a charge to you for the service that we provide:

New Orders

We will charge an administration fee of £199.00 including VAT (£165.83 plus VAT) for our Brokering Services when you place an order.

Order Cancellation

We will charge a cancellation fee of £600.00 including VAT (£500.00 plus VAT) to cover the work that we have undertaken from the point of your initial enquiry. If you are a regulated customer, you have the right to cancel the order within 14 days from the date of order without penalty in accordance with the Consumer Contracts Regulations. A cancellation received after 14 days will result in a cancellation fee. Please note that the supplying dealer of the vehicle may also levy a cancellation charge and we will notify you of this within 2 working days of your cancellation.

Reschedules

We will charge an administration fee of £36.00 including VAT (£30.00 plus VAT) for our services when we arrange a reschedule of your agreement. Please note that certain rules apply as to when a reschedule may take place and not all funders will reschedule an agreement. Please speak to us if this may be important to you.

Extensions

We will charge an administration fee of £150.00 including VAT (£125.00 plus VAT) for arranging the extension of your agreement. Invoices in respect of our fees are issued on our behalf by our Franchisor and are payable within 7 days. Payment may be made either online using a debit card or by direct bank transfer.

Complaints

Our Customers are extremely important to us and whilst we aim to provide a trouble free and excellent level of service, we know that sometimes things go wrong. If you have cause to complain, we take any complaint very seriously and promise to deal with it promptly, effectively and in a positive manner. A complaint may be made to any member of our staff by

We'll deal with your complaint in line with our Complaints Procedure, a copy of which we'll forward to you but may also be found on our website www.leasing.fleet-e.co.uk/complaints-procedure

Please speak to us if you are unsure of the contents of this Initial Disclosure Document.